Pacific Palms Resort is the only full-service luxury golf and conference resort in Los Angeles County. Our glorious hilltop location set against the majestic San Gabriel Valley Mountains provides spectacular views to enjoy from our hotel in the San Gabriel Valley
What time is check in and check out?
Check in is after 3:00 PM and check out is before 12:00 PM.
Is early check in available?
Due to the need to prepare rooms for check-ins, early arrivals may or may not be accommodated and is solely based on availability.
Do you have parking facilities?
We have free on-site parking available at the resort.
Can I have mail or packages delivered at the resort?
Yes. Please mail the package to the following address:
Pacific Palms Resort
ATTN: GUEST NAME AND ARRIVAL DATE
1 Industry Hills Pkwy
City of Industry, CA 91744
Packages that require more than 3 days of storage prior to arrival will incur a fee per package. Please reach out to the Hotel for further information on the fees.
If possible, please e-mail your tracking number and notification of incoming packages to our reservations team at reservations@pacificpalmsresort.com so that we can be expecting your delivery!
Can we have a non-smoking room?
We are a smoke-free property. Cigarettes, vaping, cigars, and candles are not permitted in the guestrooms or on the balconies. A cleaning fee of $200 will be applied if guests smoke in the rooms.
What is your cancellation policy?
To avoid a one-night penalty, reservations must be cancelled no later than 3 p.m. one day prior to arrival.
What is your deposit policy?
Our deposit policy is one night room & tax. Please contact the Front Desk for more information about our policies.
Do you have an early departure fee?
Please contact the Front Desk for the specific fees.
I have questions about my bill, who do I call?
For questions about your bill, please call the Resort at 626-810-4455.
What forms of payment do you accept?
We accept the following forms of payment:
We do not accept personal checks.
Do you offer special groups rates?
Please contact the Sales Department at 626-854-2416 for further assistance.
Do you offer all-inclusive resort rates?
We do not offer all-inclusive resort rates.
Is there a resort map?
You can find our resort map here.
Are pets allowed?
Pets are welcome at Pacific Palms Resort. Your pet(s) should have all recommended vaccinations currently up-to-date, and you agree to obtain and provide current records from a licensed veterinarian regarding your pet(s) should Pacific Palms Resort request this information from you at any time.
Guests are responsible for all personal injuries and/or property damage related to their pet(s). Pacific Palms Resort reserves the right to evict guests whose pets disturb other hotel guests or customers through excessive barking or disruptive behavior.
What is the pet fee?
Pacific Palms Resort charges $50 per pet per day
How many pets are allowed per room?
Pacific Palms Resort allows a maximum of two pets per room.
What is the weight/size limit per pet?
There is no weight limit or size restrictions for pets staying at Pacific Palms Resort.
Are there any designated pet friendly areas?
For your convenience, pet friendly areas have been designated at the south area of the building's upper parking lot. Guests are responsible for pet waste clean up throughout the property grounds.
Are pets allowed in the hotel’s public spaces?
Pets are allowed in many public areas of the resort. However, pets are not allowed in any golf, spa, pool, or fitness center areas.
Pets must be leashed/restrained at all times in public spaces in the hotel or on the property.
Can pets stay in the room unattended?
Pets should be supervised at all times while in the hotel, guestrooms, or on the property. In addition, we do require that your pet remains caged when left alone in the guestroom.
A $20 per hour “time out” fee is assessed by Pacific Palms Resort if a pet is left unattended and needs to be removed from a guestroom.
Guests should display the special Pets “Furry Friend on Vacation” sign to alert housekeeping that a pet is in residence. We also ask that you stay with your dog to keep them at ease while our staff services your room.
How do I get to the resort?
Our address is 1 Industry Hills Pkwy, City of Industry, CA 91744.
Directions from CA-60
What airports are closest to Pacific Palms Resort?
The resort is centrally located between several county, regional, and international airports.
Is there a car rental agency on-site?
No. We do not have a car rental agency on-site.
Do you offer authorized airport transfers or car rental assistance?
Yes. To book an airport transfer or for assistance with a car rental, please contact guest services at (626) 810-4455.
Will your rooms allow rollaway/cribs? Is there a charge?
We have complementary cribs available by request. Rollaway beds are available for $50 per day and are subject to availability.
A maximum of 1 rollaway bed is permitted per room.
Do you have connecting rooms?
Yes, Pacific Palms Resort offers connecting rooms.
What amenities will my room have?
Our guest room amenities may include, but are not limited to:
Do you have accessible rooms?
Pacific Palms Resort accommodates guests with disabilities. Our guest room ADA accommodations may include, but are not limited to:
How can I reserve an accessible room?
If you have questions or wish to make a reservation, you can call our Reservation Specialist at (800) 524-4557 or email reservations@pacificpalmsresort.com. We are happy to make special arrangements for you, and some advance notice will help us have everything ready.
How much do you charge for high speed/WIFI internet access?
WIFI access is complimentary with your stay.
Do you have a fitness center? What are the hours?
Access to our fitness center is complimentary with your stay. It’s open 24/7 with key card access.
Do you have a business center?
Pacific Palms has computer terminals to check the internet and e-mails. Printing is available and will incur a charge.
Do you offer room service?
No, Pacific Palms offers a Grab and Go service through the Grab & Go option.
What in-room amenities does the resort offer?
What guest amenities and services does the resort offer?
What meeting and convention amenities and services does the resort offer?
What golf amenities and services does the resort offer?
What spa amenities and services does the resort offer?
How do I book a meeting or event?
To book a meeting or event, please fill out our Request for Proposal form or call the Sales Department at 626-854-2416
Do you offer on-site catering?
Yes, Catering is available for your meetings and events. Please browse our catering menus on our Event Planning Tools page.
Is the conference center IACC certified?
Yes! Pacific Palms Resort is the perfect choice for a Los Angeles venue, serving as Los Angeles and Orange County’s only full-service IACC certified conference center and golf resort.
What are your audio visual options?
You can browse our audio visual menu here.
How many people can you accommodate in your venues?
Each of our meeting rooms and event venues can accommodate different amounts of people, ranging from small parties to up to 1,200 people in the Majestic Ballroom.
How many event and meeting venues do you offer?
We offer 31 different meeting and event rooms, including 28 meeting and breakout rooms.
What amenities are offered in the meeting rooms?
Ergonomic chairs, hard-surface meeting tables, tackable walls, meeting packages, audio visual equipment, and the latest advancements in superior meeting amenities distinguish Pacific Palms Resort as a leader in the industry.
Do you offer any meeting packages?
Yes. You can find the meeting packages we offer at the bottom of our Meetings & Events page.
What specials and packages do you offer?
You can browse our current specials, deals, and packages on our offers page.
Do you offer any meeting packages?
Yes. You can find the meeting packages we offer at the bottom of our Meetings & Events page.
How can I book a wedding venue at Pacific Palms Resort?
To request more information or start to book a venue, please fill out our request for proposal form, and we will contact you shortly.
What wedding venues do you have?
We offer four different wedding venues at Pacific Palms Resort.
Do you offer on-site catering?
Yes. Catering is available. You can browse our catering menus on our Event Planning Tools page.
Do you allow outside catering?
Yes. We allow outside catering from licensed and approved caterers. Visit our Wedding Menu page for more information.
What are your audio visual options?
You can browse our audio visual menu here.
Are there floor maps and capacity charts available for your venues?
You can view our floor plans and capacity maps here.
Do you have a restaurant on site? What are the hours?
Red Restaurant & Bar is located inside of Pacific Palms Resort.
What kind of cuisine does Red Restaurant & Bar serve?
Red Restaurant & Bar has something for everyone. We’re an upscale American dining experience.
We serve dishes such as:
Are reservations required for Red Restaurant & Bar?
Reservations are not required, but are recommended to guarantee a table and avoid long wait times.
To make a reservation, call the restaurant at 626-854-2509 or click the link for Red Restaurant & Bar to make a reservation through the Open Table platform.
Is gratuity included in my bill?
For parties of 1 to 5 people, gratuity is not added to the bill. For parties of 6 or more, 18% gratuity is added.
Is there a split plate charge?
There is a $5 split plate charge. No more than 3 split checks are permitted per party.
Is there a dress code to dine-in at Red Restaurant & Bar?
There is no official dress code, though Smart Casual is recommended
Can I order takeaway/to-go or delivery from Red Restaurant & Bar?
We offer takeaway/to-go options at each of the restaurants, but do not accommodate delivery or curbside pick-up.
To place an order from inside the hotel, please dial 2509 from your room phone or place an order at the hostess stand.
Otherwise, please call the restaurant to place your order at (626) 854-2509.
Is there a golf club?
Industry Hills Golf Club is located at Pacific Palms Resort.
How many golf courses are at the resort?
There are two championship golf courses, The Ike and The Babe, with a combined 36 holes.
Is Pacific Palms Resort golf full-service?
Yes. Industry Hills at Pacific Palms Resort is Los Angeles’ only full-service, destination golf resort awarded 4 stars by Golf Digest.
How many putting greens are there?
Industry Hills offers four putting green practice areas.
Is there a driving range?
Yes. The Driving Range is open daily at 6:00 AM.
Is there a short game area?
Yes. The Short-Game Practice Area is open daily and is $5 per hour to Non-Members, complimentary to Adult Members and $5 per hour for Junior Members
Is there a golf shop on-site?
Yes. Our on-site golf Pro Shop offers the latest in designer golf wear and high-end golf equipment.
Can I take golf lessons?
Yes. At Industry Hills Golf Club, we offer a full range of instructional programs for all ages and skill levels to help improve and enjoy your game.
Our 12 on-site PGA Certified Members and Apprentice professionals will coach every skill level-from beginners to tour-quality players.
What are the spa hours?
Sally SPA is open daily from 10:00 AM to 6:00 PM.
How can I contact the spa?
Please call Sally SPA at (626) 581-9599 to make an appointment or for more information.
What kind of treatments do you offer?
Sally SPA offers a variety of treatments, such as massages, facials, scalp & hair therapy, and body contouring.
How large is the spa?
Sally SPA offers 11,000 sq. ft. of inside spa space.
