City of Industry Hotel


Most importantly, we are a smoke-free property. Cigarettes, cigars, and candles are not permitted in the guestrooms or on the balconies. Please respect this aspect of our resort. A cleaning fee of $200 will be charged to all guests who ignore this.


We take the utmost care to ensure that the personal information we obtain from you is used only for the purposes we describe.

You may wish to submit a message or question to Pacific Palms Resort using our online forms or to subscribe to our email list using our sign-up feature. In response, we may ask for information, such as your name, email and ZIP code. In the event you opt to provide us with this information, we will only use it for the purpose specified.

Personal information collected during the reservation process may be used to communicate with you about your stay(s) at Pacific Palms Resort.

In addition to the potential need to communicate with you about your stay(s) at Pacific Palms Resort, we always seek to improve our online booking, marketing and other services and may, therefore, collect and analyze information from and/or about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system type and version, referral source, length of visit, page views, website navigation paths and service usage) to that end.

Pacific Palms Resort uses cookies, which is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. We will use cookies to keep track of you whilst you navigate the website. Cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.

Pacific Palms Resort uses Google Analytics to evaluate the user experience of the website. Google Analytics provides statistical and other information about the website using cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google stores this information.

If you choose to subscribe to Pacific Palms Resort’s Contact List using the sign-up feature, please know that all communications will provide an opt-out button to allow you to choose not to participate in future online marketing. In deciding whether to join such lists, please note that they are only used for Pacific Palms Resort purposes or in joint promotions with partners. We do not sell, rent or share any of your personal information on such lists with any other party, including any third-party joint promoters, nor use it for unapproved commercial purposes. You may request to be removed from our lists at any time. All emails distributed to our lists will contain easy, online access to unsubscribe..


Use of the website signifies your consent, as well as the consent of the company for whom you use our website and whose information you submit (if any) to this online Privacy Policy, including the collection and use of information by Pacific Palms Resort, as described in this statement, and signifies agreement to the terms of use for our website. Continued access and use of our website without acceptance of the terms of this Privacy Policy relieves Pacific Palms Resort from responsibility to the user.


We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.

You can enable or disable Do Not Track by visiting the preferences or settings page of your web browser.

A business subject to California Civil Code Section 1798.83 is required to disclose to its California customers, upon request, the identity of any third parties to whom the business has disclosed personal information within the previous calendar year, along with the type of personal information disclosed, for the third parties' direct marketing purposes. If you are a California resident and would like to make such a request, please submit your request in writing using the contact information below.

California Civil Code Section 1789.100, also known as the “CCPA,” allows California residents to request to access all information that Guest Reservations has collected and retained about you, for the past 12 months and under certain circumstances, for the purposes of correcting, amending, downloading, or deleting such information. In particular, you have the right to request that Guest Reservations disclose the following: the categories of information we have collected about you; the categories of sources from which the information is collected; the business or commercial purpose for collecting the information; the categories of third parties with whom we share the information; and the specific pieces of information we have collected about you.

To make a request, please contact us using the contact information below and include your name and the address to which you would like us to respond. We will attempt to provide you with the requested information within 45 days following receipt of your request. To protect your privacy and security, we may take reasonable steps to help verify your identify before granting access, making corrections, providing you with information, or deleting information.

Guest Reservations collects personal information as outlined in this Privacy Policy. In particular, Guest Reservations may collect the following personal information about consumers: Information You Provide to Us: We collect information from you when you voluntarily provide it to us, such as your name, email address, telephone number(s), or address; Content You Make Public.: We may collect information from you that you publicly upload, such as when you post a review or comment; Transaction and Payment Information: We may gather information from you when you make a reservation through the Site or contact customer service; Device/Internet Connection Information: When you use the Site, we automatically gather information made available by your web browser, internet service provider, and device, depending on your settings; Internet Activity Information: We may collect information about your browsing history, search history, and information regarding your interaction with a particular website, application, or advertisement, including the Site; Geolocation Information: We may collect geolocation information, such as your address or IP address; and Other/Inference Information: We may collect other information from you, such as when you contact us or if we create a profile using the information obtained above.

Guest Reservations uses the information we’ve collected from you for business purposes, including for security, to fulfill your orders or requests, to improve products and services, to improve the Site, to personalize user experience, to communicate with users, and to create deidentified aggregate information, as well as for commercial purposes, including to advertise to you, to build a profile, and to advertise to others. Guest Reservations shares your personal information as directed by you, as outlined in this Privacy Policy. In particular, Guest Reservations may share your personal information to the following third parties: (1) companies related to our booking platform, including the respective hotel with which you book, as mentioned above, (2) service providers that allow us to operate, such as payment processors and customer management, for the foregoing business purposes, (3) affiliated entities and, if any, entities related to any subsequent acquisition, merger, sale, or other change of control, for the foregoing business purposes, (4) government officials and private parties to comply with legal obligations and prevent illegal, fraudulent, or injurious actions, (5) advertising partners, such as through the referenced cookies, for the foregoing commercial purposes, and (6) other consumers to advertise any public content, such as reviews or comments, that you make public. Guest Reservations does not sell personal information.

Data Access Request Form


We may amend this Privacy Policy at any time by posting the amended terms on the Site. You are responsible for checking this Privacy Policy when you visit the Site to review the current policy. All amended terms shall automatically be effective 30 days after they are initially posted on the Site. Guest Reservations will use the information collected on the Site in accordance with the Privacy Policy under which the information was collected. We reserve the right to modify this Privacy Policy at any time, so please review it frequently. If we make material changes to this Privacy Policy, we will notify you here, by email, or by means of a notice on our homepage prior to the change becoming effective.

If we decide to change our Privacy Policy, we will post those changes to this Privacy Policy, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it.


If you have questions or concerns regarding this policy, you should contact Customer Service at (626) 854-2315

This Privacy Policy was updated January 2020.