City of Industry Hotel
Most importantly, we are a smoke-free property. Cigarettes, cigars, and candles are not permitted in the guestrooms or on the balconies. Please respect this aspect of our resort. A cleaning fee of $200 will be charged to all guests who ignore this.
INFORMATION WE COLLECT AND HOW WE USE IT
We take the utmost care to ensure that the personal information we obtain from you is used only for the purposes we describe.
You may wish to submit a message or question to Pacific Palms Resort using our online forms or to subscribe to our email list using our sign-up feature. In response, we may ask for information, such as your name, email and ZIP code. In the event you opt to provide us with this information, we will only use it for the purpose specified.
Personal information collected during the reservation process may be used to communicate with you about your stay(s) at Pacific Palms Resort.
In addition to the potential need to communicate with you about your stay(s) at Pacific Palms Resort, we always seek to improve our online booking, marketing and other services and may, therefore, collect and analyze information from and/or about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type and version, operating system type and version, referral source, length of visit, page views, website navigation paths and service usage) to that end.
Pacific Palms Resort uses Google Analytics to evaluate the user experience of the website. Google Analytics provides statistical and other information about the website using cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google stores this information.
If you choose to subscribe to Pacific Palms Resort’s Contact List using the sign-up feature, please know that all communications will provide an opt-out button to allow you to choose not to participate in future online marketing. In deciding whether to join such lists, please note that they are only used for Pacific Palms Resort purposes or in joint promotions with partners. We do not sell, rent or share any of your personal information on such lists with any other party, including any third-party joint promoters, nor use it for unapproved commercial purposes. You may request to be removed from our lists at any time. All emails distributed to our lists will contain easy, online access to unsubscribe..
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the preferences or settings page of your web browser.
A business subject to California Civil Code Section 1798.83 is required to disclose to its California customers, upon request, the identity of any third parties to whom the business has disclosed personal information within the previous calendar year, along with the type of personal information disclosed, for the third parties' direct marketing purposes. If you are a California resident and would like to make such a request, please submit your request in writing using the contact information below.
California Civil Code Section 1789.100, also known as the “CCPA,” allows California residents to request to access all information that Guest Reservations has collected and retained about you, for the past 12 months and under certain circumstances, for the purposes of correcting, amending, downloading, or deleting such information. In particular, you have the right to request that Guest Reservations disclose the following: the categories of information we have collected about you; the categories of sources from which the information is collected; the business or commercial purpose for collecting the information; the categories of third parties with whom we share the information; and the specific pieces of information we have collected about you.
To make a request, please contact us using the contact information below and include your name and the address to which you would like us to respond. We will attempt to provide you with the requested information within 45 days following receipt of your request. To protect your privacy and security, we may take reasonable steps to help verify your identify before granting access, making corrections, providing you with information, or deleting information.
HOW TO CONTACT US
If you have questions or concerns regarding this policy, you should contact Customer Service at (626) 854-2300